Take a look at some of the most prominent features of our help desk tool and get a complete picture of the LiveAgent user experience.
Even contact centers with a large number of agents who are properly trained can get overwhelmed by the number of preventable questions they receive.
Freshservice is a service desk software that brings smart automation closer to their clients and helps them provide excellent customer service. Key features:
LiveAgent’s ticketing system is a vital part of help desk management software. It gathers customer messages and turns them into help desk tickets Per mezzo di a universal inbox supported by advanced features.
Front is used by more than 7500 companies across all industries thanks to its amazing collaboration tools and workflow optimization options. Key features:
Many problems can stem from this challenge alone. If your agents spend hours doing repetitive tasks, they are less engaged and less productive, and there is a higher chance that your contact center will experience a high agent turnover rate.
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Besides these options, you can sign up for a free trial to decide if it is the right technology investment for you. Alternative software options
Per mezzo di case the first click here customer service rep can’t solve the problem at hand, the ticket can be escalated to another representative, department, or level that is better equipped to handle more complex issues. This process is referred to as an escalation path.
Likewise, the customer help desk software that read more you use can also be scaled up or down. When picking a help desk software solution you want to purchase, always check how easy it is to scale both ways.
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Get the best tools for your customer service teams and make your customers happy. LiveAgent is one of the best help desk solutions available on the market, thanks to its easy ticket management.
Did you know that as much as 42% of agents can’t resolve customer inquiries coppia to outdated or disconnected systems?